Dear Patients,

We regret to inform you that due to a global IT outage affecting clinical systems, many medical practices, including ours, are currently experiencing disruptions. This incident has impacted various administrative and clinical functions.

Impact on Services:

• Appointments: There may be delays in scheduling and processing appointments – we can only accept emergency contacts today.
• Prescriptions: Processing and issuing repeat prescriptions might take longer than usual as we have no access to electronic prescribing.
• Communications: Our online patient portals are experiencing intermittent issues. We are unable to process online queries at this time.

Emergency Contacts:

• For urgent medical concerns, please contact our emergency line at 999.
• Please limit contact with the practice to essential services only.
• For non-emergency medical advice, please contact NHS 111.

We are working closely with our IT partners and healthcare authorities to resolve these issues as quickly as possible. We appreciate your understanding and patience during this time.

Lunchtime update:

1. The status of phlebotomy/imaging for NELFT and BHRUT: BHRUT currently has no imaging or pathology access and is closed to ambulances except for cardiac arrests. NELFT has closed phlebotomy until Wednesday but will reopen sooner if able.
2. 111 has suspended direct booking into GP practices, hubs and pharmacies but patients may be advised to contact their practice if it is a same day need.
3. Community pharmacy are also affected and are unable to access the spine. Urgent prescriptions need to be issued manually by FP10.  Where possible allow some capacity to deal with pharmacy calls for urgent prescriptions they have received.
   1. Pharmacies are able to access historic prescription records and the NHS App is available to some patients and both of these may help clinicians issuing prescriptions today.
4. Urgent referrals such as 2ww need to be held documented today and sent on Monday assuming IT is restored by then.

Thank you, Fountayne Road Medical Practice

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SCHOOL-AGED IMMUNISATIONS CLINICS

We are please to announce our second joint Patient Patient Participation Group Meeting with Elm, Gadhvi and Rosewood Practice.

Our next meeting: 22nd Of November 2023 from 1pm – 2pm This will take place via video call. Please join us. We would like to hear from more patients how we can improve services for all our patients at Fountayne Road Health Centre. New members are welcome. If this event interests you please contact Paulette Kerr Practice Manager and she will forward the link to the meeting to you.